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If you haven't received our welcome emails, please:

  • Add support@scratchpay.com and scratchpay.com domains to your Allow List. The majority of our emails come from these domains. You can do this by adding support@scratchpay.com as a safe and known contact in your email list.

  • Check your spam folder. If you do see them listed there please be sure to mark our domain as safe.

  • Reach out! If your spam folder doesn't have these communications, please email us at support@scratchpay.com noting the issue, and we will help to troubleshoot.

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Scratch Pay plans in the U.S. are issued by WebBank, while in Canada, they are issued by ©Scratch Financial, Inc. ©Scratchpay (NMLS ID#: 1582666). Eligibility is required for these loan products, and Scratch Pay plans may not be available in all states.