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If your client has received approval for a Scratch Pay plan but you cannot locate the plan on your Scratch Dashboard, your client may have either not e-signed the offer or may have accidentally selected the wrong practice name during their application process.

Please ask your client to ensure that they have e-signed their Scratch Pay plan offer as the final step of the application. If they have already e-signed, then ask them to call our support team to transfer their plan to the correct practice at 855-727-2395.


Scratch Pay plans in the U.S. are issued by WebBank, while in Canada, they are issued by ©Scratch Financial, Inc. ©Scratchpay (NMLS ID#: 1582666). Eligibility is required for these loan products, and Scratch Pay plans may not be available in all states.