For troubleshooting, we encourage you to log into your Scratch Dashboard and check out the helpful resources we have available, including an interactive chat, video tutorials, downloadable info sheets, and more.
If you can't find the answer to your question within those resources, our friendly representatives are here to help:
Phone: 323-682-0859 (local), 855-727-2395 (toll-free)
Email: support@scratchpay.com
Chat: click the purple chat icon at the bottom right of your dashboard
Hours: (Pacific time)
Monday | 5am - midnight |
Tuesday | 24 hours |
Wednesday | 24 hours |
Thursday | 24 hours |
Friday | midnight - 7pm |
Saturday | 7am - 4pm |
Sunday | 7am - 4pm |
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Scratch Pay plans in the U.S. are issued by WebBank, while in Canada, they are issued by ©Scratch Financial, Inc. ©Scratchpay (NMLS ID#: 1582666). Eligibility is required for these loan products.